Client support
Accounts, platforms, verification and trading questions. First response within 42 minutes on average.
24/7
[email protected]Company
Talk to a person who can act.
Authenticated support is the fastest route for anything account-specific. For everything else, the team inboxes below are monitored and routed to an owner.
Never send passwords, OTPs or full card numbers by email. Support will not ask for them.
At a glance
24/7
Support
42 min
Avg. first reply
2 business days
Complaints ack.
EN · HI
Languages
Channels
Pick the right inbox.
Funding & withdrawals
Deposits, withdrawals, payment references and proof of payment. Include the transaction ID.
24/7, reviewed 09:00–21:00 IST
[email protected]Partners
IB applications, sub-IB structure, commission statements and marketing resources.
Mon–Fri, 10:00–19:00 IST
[email protected]Compliance & complaints
Formal complaints, regulatory questions and data requests. Acknowledged within 2 business days.
Mon–Fri, 10:00–18:00 IST
[email protected]Press & media
Media enquiries, interviews and brand assets. Please include your outlet and deadline.
Mon–Fri
[email protected]In the portal
The fastest route for account-specific issues. Chat is authenticated, so we can act without re-verifying you.
24/7
Portal → SupportOffices
Where the team sits.
Mumbai
Registered office & operations
Maharashtra, India · Client support, funding, compliance
09:00 – 21:00 IST
Dubai
Partner & market coverage
United Arab Emirates · IB network, institutional relationships
09:00 – 18:00 GST
Singapore
Asia-Pacific coverage
Singapore · Partners and market operations
09:00 – 18:00 SGT
Postal address for legal notices is confirmed on the client agreement and in the portal. Visits are by appointment only; there is no walk-in counter.
Faster answers
Most tickets are solved by these three pages.
Help centre
Verification, funding, platform setup, security and partner questions.
Funding & withdrawals
Methods, processing windows and why a deposit may be delayed.
Complaints procedure
How a formal complaint is acknowledged, investigated and escalated.
Before you email funding
Include the transaction ID, amount, method and a screenshot of the receipt. Deposits without a reference take longer to trace.
Before you email support
Include your account number and the instrument or page involved. Never send your password or a one-time code — no genuine message will ask for one.
Coverage
Response targets.
| Channel | First response | Resolution target | Escalation |
|---|---|---|---|
| Portal chat | Under 5 minutes | Same session where possible | Senior support lead |
| Client support email | 42 minutes average | 1 business day | Support manager |
| Funding email | 2 hours in business window | 1 business day | Payments lead |
| Partner email | 1 business day | 3 business days | Partner manager |
| Formal complaint | 2 business days | 15 business days | Compliance officer |
Targets are measured during normal operating conditions and exclude periods when a provider or exchange is down.
FAQ
Contact questions.
Is there a phone line?
Support is primarily chat and email so every conversation is recorded and auditable. Callbacks are arranged for funding and complaint cases where a call is more efficient.
Can I visit the office?
The offices are not walk-in service centres. Meetings are by appointment and only for matters that cannot be handled remotely.
How do I report a suspicious message?
Forward it to [email protected] and do not click any links. We will confirm whether it came from us. Genuine staff never ask for your password, OTP or remote access.
Where do I send a legal notice?
To the registered office named in your client agreement, with a copy to [email protected]. The agreement sets out the required method of service.
Get started
Already a client? Use the portal.
Authenticated chat can see your account, tickets and funding history without asking you to repeat yourself.