Answers first. A human second.

Most verifications are completed within minutes when the document is clear and the details match your profile. Manual review, usually when an address document is rejected or a name differs, can take up to one business day. You will see the status and any rejection reason in the portal.

For identity: passport, national ID or driving licence with a visible photo and expiry. For address: a bank statement or utility bill issued in the last three months showing your name and address. Screenshots, cropped images and documents with obscured corners are rejected.

Yes. One profile can hold up to five live accounts and any number of demos. Each has its own balance, leverage, base currency and statement. You can transfer between your own accounts instantly and free of charge.

A pending status usually means email verification is incomplete or identity review is in progress. Check the portal for the specific step. Deposits can be made while pending, but withdrawals open after verification is approved.

UPI and wallet withdrawals usually settle within 15 minutes to 4 hours after approval. Card refunds take 1–3 business days; international wires 1–3 business days. Requests submitted after 18:00 IST may be processed the next business day.

Bank transfers need the reference code in the narration; UPI collect requests expire after 10 minutes. If the funds left your bank and the balance has not updated after the stated window, email [email protected] with the transaction ID and a receipt.

No. Withdrawals must go to an account in the same name as the trading profile, and back to the original payment method up to the deposited amount. This is an AML requirement and cannot be waived by support.

Candle Key does not charge funding fees. Payment providers, card issuers and blockchain networks may charge their own, which are shown before confirmation where possible. There is no inactivity or maintenance fee.

MetaTrader 5 on desktop, the Candle Key web terminal in any browser, and the Candle Key mobile app on iOS and Android. Balances, positions and history are shared across all three.

Standard, Zero and KIWAMI accounts start at 0.01 lots. Micro accounts start at 0.001 lots. The terminal rejects sizes below the instrument minimum and shows the margin required before you confirm.

A stop-loss becomes a market order when triggered. In a gap, a news spike or thin liquidity, it fills at the next available price, which can be worse than the level you set. Negative balance protection caps the worst case at your account balance on retail accounts.

Every day at 00:00 server time (03:00 IST) on positions still open. Wednesday carries triple swap to cover the weekend settlement cycle. Rates for long and short are shown in the contract specification.

Open Security in the portal and choose Set up authenticator. Scan the QR code with any TOTP app, enter the 6-digit code and save the recovery codes that are shown once. After that, every sign-in asks for a code.

Use one of the recovery codes you saved at setup. If those are unavailable, contact support for an identity-verified reset; recovery takes longer and requires a fresh document check. Recovery codes cannot be retrieved from the platform.

No. Support will never ask for your password, a one-time code or remote access to your device. If someone does, stop and forward the message to [email protected].

Partners earn revenue share on the spread and commission generated by attributed clients, with sub-IB tiers and monthly payouts. The partner dashboard shows clients, trades, commission and payout status. Apply from the partner page.

Monthly, within 10 business days of month end, once the balance passes the $100 payout threshold. Sub-IB splits are calculated automatically from the attribution tree and shown on the statement.

Yes, but the same client cannot be attributed twice. Decide whether a client sits under your referral link or your IB book before they register; attribution is locked after verification to prevent commission farming.